Usability Test Report
At Elon, students are required to use Moodle to recieve class assignments, grades, and to communicate with faculty in classmates in their courses. A usability test and user test report were conducted based on completing tasks in the Moodle phone application, known to have a more difficult to use interface than its website counterpart. The users tested included both graduate and undergraduate Elon University students who use Moodle to navigate their academic career. Testing and report creation was conducted virtually via Zoom. The objectives of this test were to determine recommendations for design improvements the Moodle application could make to be more user-friendly. The test scenarios were designed to showcase how easy or difficult users found the process of navigating through the app and completing tasks. Our main objective was to call attention to the user experience of the mobile version of the Moodle interface in comparison to the desktop version.
The tests were conducted on two participants at a time by two moderators. One moderator acted as the administrator. They read the orientation script and the test script to lead the participants through the tasks. The second moderator was the note-taker. They noted the participant’s responses and were responsible for monitoring and recording the Zoom call and helping participants with recording their phone screens if they were unfamiliar with the process. Before the test was administered each participant was sent a ten-question pre-test questionnaire via Google Forms. This was to determinethe participants’ familiarity with both the Moodle mobile interface and the desktop interface, as well as to collect some basic demographic information. There were five total tasks consisting of a short scenario followed by a list of instructions for completing the tasks, ranging from three to four actions.
Findings & Recommendations
Our findings from the quantitative and qualitative data showed a disconnect between the mobile interface and desktop interface functionality. The app is not optimised for on-the-go use on mobile screens. Functions like simple grade checking and messaging shouldbe prioritised in the app interface over functions like assignment submission, whichis less likely to be done from a phone.A few key changes in the Moodle mobile interface would improve user experience and facilitate cross-platform usage. Optimising the interface for mobile use would include condensing information, prioritising mobile functions, and including a didactic function.
For a more detailed report, view the document below.
Partnered with Madeleine Horrell, Olivia James & Natalie Oldani